Aphys LLC Terms of Service for Alcove
Aphys LLC · Effective October 24, 2026
1. Agreement
These terms apply to Alcove, the platform provided by Aphys LLC (“Aphys”, “we”). Alcove is a product of Aphys LLC. By using Alcove, you agree to them. An organization that subscribes to Alcove (the “Organization”) may also have a written agreement with Aphys; if it does, that agreement wins where the two differ.
2. Accounts and authorized users
Alcove is for people an Organization authorizes. Each person uses their own account, keeps their password and authenticator private, and tells their Organization at once if they think someone else has used it. Accounts may be suspended or ended by the Organization, or by Aphys to protect the service.
3. Organization responsibilities
The Organization decides who uses Alcove and what each person may see, keeps the information it enters accurate and lawful, and has the right to enter it, including any consent needed to text the mobile numbers it adds and any notice its own policies or the law require (for example, for student records).
4. Acceptable use
Use Alcove only for the safety, incident and operations work of your Organization. Do not try to reach information you are not permitted to see, share your account, disturb or overload the service, copy it, or use it to harass anyone or to send messages people have not agreed to receive.
5. Text message alerts and opt-in
Alcove can send safety and operational text messages (SMS): Standard Response Protocol alerts, incident and event notifications, area alerts, search party call-outs, and messages from your Organization. You receive them only if you sign up yourself in your Alcove account (see How people sign up), at the mobile number shown there.
- Program: Alcove alerts by Aphys LLC.
- Message frequency varies with incidents and events at the buildings you are assigned to.
- Message and data rates may apply.
- Reply STOP to opt out at any time; you will get one message confirming it. Reply START to opt back in.
- Reply HELP for help, or email info@aphysllc.com.
- Carriers are not liable for delayed or undelivered messages.
- Your mobile number is not shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy.
How people sign up for text alerts
Text alerts are only for people an Organization has given an Alcove account (for example, school district staff). After signing in, each person can choose to sign up on My account → Text alerts. The box is unticked until the person ticks it, and signing up is optional: people who do not sign up still get alerts inside Alcove. Alcove texts only people who ticked the box. Each sign-up is recorded with the date and time and the exact words shown. This is the sign-up screen, before the box is ticked (the organization name and phone number are examples):
The words beside the box read:
[ ] Text me Alcove alerts at (your mobile number).
By ticking this box, I agree to receive text messages from Alcove by Aphys LLC for (your organization): Standard Response Protocol alerts (Hold, Secure, Lockdown, Evacuate, Shelter), incident and event notifications, area alerts, search party call-outs, and messages from (your organization). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. Signing up is optional: you still get alerts inside Alcove without it.
Terms of Service · Privacy Policy · Your mobile number is never shared with anyone for marketing.
After someone signs up, Alcove sends one confirmation text: “Alcove alerts: you are signed up for (organization) safety and incident alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.” To stop, untick the box in Alcove, or reply STOP to any Alcove text.
6. Not an emergency service
Alcove is not a replacement for 911. In an emergency, call 911. Alerts depend on networks, devices, carriers and the information entered, and may be delayed or not delivered. Never rely on Alcove alone to learn of, or to report, an emergency.
7. Ownership of data
The Organization owns the information it puts in Alcove. Aphys uses it only to provide and support the service for the Organization, and never sells it or uses it for advertising. Aphys owns Alcove itself: its software, design and name.
8. Export and termination
The Organization can download its data at any time. If it cancels, it receives its data in one encrypted file, and after 90 days the data is deleted from Alcove. Aphys may suspend an Organization for nonpayment or serious misuse, after notice where possible.
9. Availability
We work to keep Alcove available and to give notice of planned maintenance, but we do not promise it will be uninterrupted or error free. Features may change as Alcove improves; we will not remove a core feature an Organization relies on without notice.
10. Disclaimer and limitation of liability
Alcove is provided “as is”, to the extent the law allows. Aphys is not liable for indirect, incidental, special or consequential damages, or for lost data or profits. Aphys’s total liability for any claim about Alcove is limited to the amount the Organization paid for Alcove in the 12 months before the claim. Nothing here limits liability that the law does not allow to be limited.
11. Governing law
These terms are governed by the laws of the State of Minnesota, and disputes will be heard in the state or federal courts located in Minnesota.
12. Changes
If we change these terms, we will post the new version here with a new effective date and tell Organizations about significant changes before they take effect. Using Alcove after that means accepting the new terms.
13. Contact
Aphys LLC, 3438 Cloman Way East, Inver Grove Heights, MN 55076
Email: info@aphysllc.com